# Billing and Plans

Pause, cancel, or reactivate your Shortcut subscription and understand what happens when an Organization is disabled.

## Plans
Refer to our [pricing page](https://www.shortcut.com/pricing) for the most up-to-date information on our plans offering.

### Monthly vs. Annual

We offer discounts for paying annually — you can choose to switch from monthly billing to annual billing in the **Plan** tab in your Billing settings. The charge for your annual plan will be processed immediately to your card on file.

### Nonprofit Plan

Shortcut also offers eligible nonprofit organizations a free subscription with access to Shortcut's full features and functionality.

If your company has nonprofit status in your country of origin, please review the criteria in [The Shortcut Nonprofit Plan](/help/admin/the-shortcut-nonprofit-plan), then submit an application using the [Nonprofits Application Form](https://forms.gle/nEycYUu6MFB7EP5AA).

## Manage your Subscription

To pause or cancel your Shortcut subscription:

1. You must be an Owner of the Organization
2. Disable your Organization via the Manage Organization and Workspaces page

> Disabling your Organization only suspends your Shortcut account—it does not remove your payment information. Contact our Support team if you'd like to remove payment information from your account.

### Important Notes

- If your Organization is currently on a Legacy plan, pausing or canceling your Shortcut subscription will also result in loss of access to Legacy pricing and entitlements. A prompt in the app will notify you of this prior to completing the disabling process.
- Please see [our pricing page](https://shortcut.com/pricing) for more information regarding the current pricing and entitlements structure, or contact Shortcut support with further questions.

### Why Was My Organization Disabled?

Only an Owner can disable an Organization, so we recommend that you first check with other Owners in your Organization. If you've done this and still aren't sure why your Organization was disabled, we recommend that you contact our Support team for individual assistance.

In general, a billing issue is the most common reason Organizations are disabled.

### Payment Failures

If your payment fails and an invoice is marked as uncollectible:

1. We'll reach out to the Organization Owner or Owners about resolving the outstanding invoice
2. If we don't hear back and/or no payment is made within 5 business days, the Organization will be disabled and locked, and the subscription canceled
3. We'll keep the Organization data just as you left it until you're ready to resume the subscription

> Upon enablement, a new subscription billing cycle will start, and a new invoice will be issued.

## Manage Billing Details

An Organization's Owner can view or change their Organization's subscription plan, review their billing email, and add or edit the Organization's credit card by going to **Settings** > **Workspace Settings** > **Billing**.

### Billing Overview

Here you'll see your overview and have the option to edit or adjust any of your plan settings.

If your Organization requires additional information on Shortcut invoices, such as your company's billing address and/or VAT, you can specify both by going to **Settings** > **Billing** > **Settings** and adding the information under **Additional Billing Information**. Once you've added your Organization's address or VAT ID, be sure to click **Update Billing Information** to save it.

> **G Suite Users**: If you're using an alias like "accounting@" or "billing@" in Google G Suite to forward receipts or invoices and your team isn't receiving those emails, it may be due to the group's permission settings. Ask your G Suite Admin to change the group's permissions to **Post: Anyone on the web**. For more information, see Google's [help documentation](https://support.google.com/a/topic/25838?hl=en&ref_topic=9197).

### Switching Plans

If you want to switch your plan type, you have the option to pay monthly or annually (at a discount). You can adjust these at any time from within your settings.

Visit [shortcut.com/pricing](https://shortcut.com/pricing/) for current pricing information.

### Managing Billing Contacts

By default, an Organization's Owners are the primary billing contact and receive monthly receipt emails. If you need a non-Shortcut user (like your Finance Team) to get confirmations of your paid invoices, you can designate another billing contact by adding their email address in the **Email** tab of the **Billing** menu.

Once this has been updated, both the new designated billing contact and the Organization Owner will receive billing and payment notifications.

> **For security and privacy reasons**, only an Organization Owner and their designated billing contact can request and receive billing-related information about an Organization.

### Updating Payment Information

To add or update your credit card information, click on the **Card** tab in the Billing menu:

- **Adding a new card** - Fill out the form with your information and click **Add Card**
- **Updating an existing card** - Fill out the form and click **Update Card**

### Viewing Invoices

Click on the **Invoices** tab to view a history of invoices generated for this account. The status of the invoice is displayed here, as well as the ability to download a PDF copy to your computer by clicking on the **Download** button next to an invoice.

> Due to the sensitive nature of these documents, we currently only allow Owners to obtain copies of invoices. If you are not an Owner and need access to invoices, please consult with the Organization's Owner to obtain a copy of the invoice record(s).

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## Billing FAQs

### Invoices and Receipts

**How do I view an invoice or receipt?**

Shortcut Owners can view and download a PDF of their billing invoice from the **Invoices** tab within the **Billing** section of their account's **Workspace Settings**.

### Plan Selection

**Can I upgrade to the Team or Business Plan with less than 10 users to utilize paid features?**
Yes! We allow manual plan selection, so you can upgrade at any point to access even more features.

**Will we be switched to the Free Plan if our Organization's user count drops to 10 or fewer users?**
No. We will continually check and adjust your plan based on your current users, but you'll need to manually change from any paid plan to a Free plan if you are at 10 users or less.

If your move to Free occurs in the middle of a billing cycle, your switch to the Free Plan will be effective at the start of your next monthly or annual billing cycle.

**What happens when my Organization moves from the Free Plan to a Team or Business Plan? Are the first 10 users free?**
No. You can upgrade to the Team or Business plan with any number of users, and you will be asked to enter credit card information as a last step to switch to a paid plan, which is charged per user.

### User Billing

**Are users counted per Organization or per Workspace for billing?**
In Shortcut, we count users at the Organization level. This means that you are billed for the total number of users in your Organization, regardless of how many Workspaces they are members of. If you have more than one Organization, you are billed for the total number of users in each Organization.

**Are Observers counted as billable users?**
No. Observers are considered free users on the Team, Business, and Enterprise plans.

> Observers and Members are not available for Free plan accounts.

**Some of our teammates aren't using Shortcut. Do we still have to pay for them?**
Yes. You will be billed for teammates who are enrolled in your Organization as active (or enabled) users or that have unused invitations, since we bill your Organization according to the total number of users it has.

You can manage user roles and invites in **Settings** > **Workspace** > **User Directory** or in the Manage Organizations and Workspaces Dashboard. We recommend that you periodically review your User Directory and either disable inactive users or convert them to Observers (neither disabled users nor Observers are counted as billable users).

> Active invites are counted as billable users as well.

**Are we billed for user invitations?**
Yes. Shortcut creates the "seat" for a teammate to fill when the invitation is sent, so we count an invitation as a billable user. We recommend that you regularly review your User Directory or Manage Organizations and Workspaces Dashboard for unused invitations and delete any outstanding ones to avoid being charged for teammates who aren't using Shortcut.

**Where can I find the number of billable users and invites in my Organization?**
To find the number of billable users and invites in your Organization:

1. Navigate to the **Manage Organization and Workspaces Dashboard** (click on your company's logo in the upper left corner, then click **View All Workspaces**)
2. Click **Manage Organization and Workspaces**
3. At the top of the first column in the table, you'll find the total number of billable users and invites in your Organization (the number will be larger and bolded)
4. You'll also see a list of all the users in your Organization:
   - **Active Billable Users** (Admins, Owners and Members) are shown in **bold**
   - **Non-Billable Users** (Disabled or Observers) are shown in *italic*

To see invitations, go to **Settings** > **Workspace Settings** > **User Directory** for a list of all active users, invitations, and disabled users.

### Prorated Billing

**What happens if I add or remove a seat/user mid-month or mid-year during the course of my billing cycle?**

- **Adding users:** If you add a seat for a user via invitation or activate a previously deactivated user, you will be charged a prorated amount for that seat/user according to the amount of time left in your billing cycle. That prorated charge will hit your credit card on your account's monthly billing date.

- **Removing users:** If you remove a user or delete an available seat via invitation, you will have an open seat that is active for you to fill until the end of your current billing cycle. If you do not fill the seat, your user count will drop effective on your next billing cycle date.

### Refunds

**Can we get a refund for charges we received for inactive users and unused invitations?**
No, we don't offer refunds for charges arising from inactive users and unused invitations.

**We want to cancel our subscription. Can we get a refund?**
No, we don't offer refunds for canceled subscriptions.

### Storage Limits

**Are there any Free Plan or Paid Plan storage limitations?**

| Plan | Storage Limit |
|------|---------------|
| Free | 5 GB |
| Team | 250 GB |
| Business | Unlimited |
| Enterprise | Unlimited |

We ask that customers do not use Shortcut as a file storage system. If our team discovers that an Organization is using a vast amount of storage space inappropriately, we will reach out to discuss the findings.

**File Upload Limits:**
- **Free plans:** 10 MB per attachment
- **Paid plans:** 50 MB per attachment

> There are no size limits on attachments uploaded from cloud storage services (Dropbox, Google Drive, or Box).