# Invite Users

Manage user invitations in Shortcut including email invites, invite links, Google Contacts, and domain-based auto-join.

## Overview

As Owner or Admin, you can invite users to your Workspace in a few simple steps. To invite new users to a specific Workspace, you can do so within the **Manage Organization and Workspaces Dashboard** by selecting the **Invite** button next to the Workspace name, or from **Settings** > **Workspace Settings** > **Invite New Users**.

You can also add teammates through the "Owner" or "Comments" field on a Story.

> Free plan accounts do not have access to Member or Observer roles. The Observer role is only available on the Team plan or above. For additional access, please consider [upgrading to a paid plan](https://app.shortcut.com/settings/billing).

## Invite Methods

### Email Invitations

1. Navigate to **Settings** > **Workspace Settings** > **Invite New Users**
2. Enter the **email address**(es) you wish to invite
3. Select the **Role** for which you'd like to invite the User(s):
   - **Owner** - You must invite a user as a Member or Admin first, then promote them to Owner after they accept
   - **Admin**
   - **Member** (paid plans)
   - **Observer** (paid plans)
4. Click **Send Invitations**

> Unused invitations are counted as billable users. Check your User Directory and Invite New Users menu periodically. [Deleting unused invitations](#deleting-invitations) will help you avoid being charged for teammates who aren't using Shortcut.

### Invite Links (Paid Plans Only)

Create a link to quickly invite your team to Shortcut as Members:

1. Select the **Create** button to generate a unique invitation link
2. All new users from this link will join as Members
3. You can adjust their Roles as needed after they join

> Invitation links can be disabled at any time by selecting the trash can icon. Once deleted, you can generate a new link. Links are not recycled.

### Google Contacts

Invite your teammates from Google Contacts:

1. Click **Invite Contacts** tab
2. Authorize with Google by selecting **Invite Google Contacts**
3. Shortcut will display a list of your Google Contacts so you can choose who is invited
4. Select the user and role to invite

> Shortcut does not permanently store this Contact data. You can manage the data by selecting **Clear Google Contacts** or **Refresh Google Contacts**. Shortcut will first check your Google company Directory. If there are no emails in the Directory, we will then check your Google Contacts.

### Domain-Based Auto-Join

Allow teammates to join automatically based on their email domain:

1. Select the **Settings** tab
2. Select **Discoverable and open to anyone with a matching domain**
3. Toggle any domain you wish to be discoverable on or off

> The Organization will be immediately charged for any new users on a paid plan, and will need approval from an account Owner to upgrade if your Free plan already has 10 users.

> In order to make a Workspace discoverable, the domain must match the email address domain of at least one Owner or Admin in the Workspace.

## Role Options

### Owner

- You must invite a user as a Member or Admin first
- Once they accept the invite, you can then promote them to Owner
- If you promote a user to Owner in an Organization with more than one Workspace, they will be promoted as Owner to all Workspaces in the Organization (even if they were not previously invited)
- Owners receive billing notification emails

### Admin

- If you promote a user to an Admin of a single Workspace, they are only an Admin of that Workspace
- Admins do not receive billing notification emails

## Re-sending Invitations

If a teammate fails to receive an initial invitation, you can resend the invite:

1. Go to **Settings** > **Workspace Settings** > **Invite New Users**
2. Click the recycle icon to resend the invite

> If you try to re-send an invite within 24 hours of originally sending it, Shortcut will alert you and prevent the invite from being re-sent.

## Deleting Invitations

Unused invitations count as billable users, so delete any you no longer need.

**To delete an unused invitation:**

1. Go to **Settings** > **Workspace Settings** > **User Directory**
2. Click the garbage can icon to delete the invite

You can also delete invites from **Settings** > **Workspace Settings** > **Invite New Users**.